Returns & Refund


For purchases made directly with Jespet: If for any reason you are not completely satisfied with your purchase, you may return it within 60 days for a refund of your purchase price.


Note: For purchases made through other online or store retailers, please contact retailer directly for their specific return policy.


Exchanges are handled as two separate transactions. For items you want to exchange, please follow the return instructions above. Then place a new order for the items you would like on New orders will incur shipping charges.

Purchases through Retailers If you purchased a Jespet product at a retail store or online with one of our e-commerce retailers, all refunds and exchanges must be obtained through the original place of purchase.

Your return is subject to the following

Shipping charges are non-refundable.

Defective products are allowed for return for replacement or credit within 45 days or if the product is still within its warranty.

All returns must be within 45 days of the original date of purchase. Thereafter, all sales are final.

All returns must be re-sellable, which is in original condition and in original packaging. Any items returned to us in used condition without packaging will not be credited.

Returns must be shipped via prepaid freight. Any return sent back freight collect will be refused.

Refund Policy

To request a refund, please email us at After we receive and inspect the item, we will issue you a refund. Please note that shipping charges will not be refunded.

To begin your return request, the following information is required:
Jespet Order number
Name and address on the order
Product model and serial numbers